Customer Voice Panel
The Customer Voice Panel (CVP) encourages an open and honest exchange of views and discussions to help us continue to improve our services and overall performance.
The Customer Voice Panel sits within our Group Governance structure and with members of both groups have direct links, and regularly attend meetings with our Board and Executive Teams.
Being on the customer voice panel allows me to share my neighbours' and my opinions on how things are going in regard to the services we receive both from Platform and their sub-contractors. I love knowing that my feedback helps to shape products and services to better meet customer needs.
What is involved in being a Customer Voice Panel member?
Your Role
As a CVP member you will:
- Represent the voice of all customers at a strategic level and be pivotal in ensuring that our Customer Voice is effectively heard by our Board, so services reflect customer views and experiences as much as possible.
- Work closely with our Board and Executive team.
- Take an active role in monitoring and scrutinising delivery of customer services and associated key performance indicators.
- Review customer satisfaction levels and monitor the implementation of relevant customer strategies and policies.
Also be a member of one of our two service panels: Customer Service Panel or Asset and Sustainability Panel. Although each panel focuses on related service areas, their purpose is the same and require the same abilities, skills and commitment from its members.
Your Role
- Attend regular online panel meetings
- Question and challenge us on how we deliver services
- Represent the voice of all customers and have your say on key policies, action plans, and processes
- Work with us to make improvements to our services
What we offer
- Opportunity to learn new skills and build confidence
- Training and support to be an active panel member
- £2,500 per year, plus all reasonable expenses, although you can choose to be a non-paid, voluntary member
You can view the full role profile in the section below.
How do I apply?
Why not get involved?
If you think that becoming a member of our Customer Voice Panel might be of interest you, why not register your interest now?
Complete our online form now!
Simply click on the link below to complete our Register your Interest form and a member of our team will be in touch to let you know more about this great role.
Customer Voice Conference
In September, our annual customer conference celebrated the important work of the Customer Voice and Scrutiny Panels. Customers came together to highlight the significant impact they have made over the past year, including reviewing policies, suggesting service improvements, and shaping our new Platform Pledges.
Panel members also took part in workshops, helping us make sure that your feedback continues to influence how we deliver and improve our services.
Read more hereBeing a CVP member offers lots of opportunities to get involved in what Platform does. We are kept informed on new developments and projects, contribute comment and ideas on policies and procedures, help decision making on how Community Chest funds are distributed and much more. We also get to know the executive and board members who are the decision makers in the organisation and meet customers who want Platform to be the best it can be.
View our Customer Voice Panel role and Structure
Customer Voice Panel Chair's Reports
Customer Service Panel - 23rd January 2025
Asset Sustainability Panel - Chair Report January 2025
Customer Services Panel Chair's Report - Sept 2024
Assets and Sustainability Panel Chair's Report - Sept 2024
Customer Services Panel Chair's Report - May 2024
Assets and Sustainability Panel Chair's Report - May 2024
