Money and Benefits Advice

In this section you will find money, benefits and debt advice, along with help to get back into work, including free job coaching.

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Green background with the words Household Support Fund Extended

Local Authority Household Support extended!

The government has extended the Household Support Fund until March 2025, so if you are struggling with the cost of essentials, your local authority may be able to help you. 

To find out more visit – www.gov.uk/cost-living-help-local-council 

Our Team

Our Successful Tenancies Team can work with you to achieve positive results that will help to sustain your tenancy and assist in other aspects of life. We can carry out a full benefit check to see if your income can be increased and run through a budget with you to look at reducing your outgoings.

We keep up to date with the many changes in the Welfare Benefit system, as well as keeping our eyes out for grants and schemes that may be available to you in your local area.

Below you can find out more about how the team can help you.  Further down the page, you will find our online form, which you simply need to complete and we will be in touch.

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How we can help you

Full Benefit Check
We can carry out a full benefit check with you. This will check what assistance you may be entitled to, and any other help available, like help with prescription costs or free school meals. Where it is needed, we can help you to complete benefit claims and grant applications.
Benefits Explained
We can explain Universal Credit, and other benefits, and the impact that they may have on you.
Help with Benefit problems
We may be able to help you with benefit problems, such as delays, benefit cap, bedroom tax, sanctions and appeals.
Budgeting
We can help you to work out a budget that will make the best use of your money, and also work out how much you can pay towards any arrears that you may have.
Money Advice
If you’re worried about debt, we can signpost or refer you to free, licensed and local specialist debt teams.
Food Banks
We can help you to find your local Food Bank.

Moving to Universal Credit

Help to claim UC

The government offer advice and support, as highlighted in the next section. 

Citizens Advice Help to Claim service also offer free advice.

Our Successful Tenancies Team can also support you.  Simply complete the self-referral form at the bottom of this page and one of our friendly advisers will contact you.

Please don't ignore your Migration Notice

If you are going to be moved to UC, you will receive a letter known as a MIGRATION NOTICE.  

If you receive a notice, do not ignore it! 

 

Managed Migration to Universal Credit

The Department for Work & Pensions (DWP) has started moving people from certain working age benefits to Universal Credit - this known as Managed Migration.  The benefits affected are known as legacy benefits and are listed below:

  • Income Support
  • Income based job seekers allowance
  • Income related employment and support allowance
  • Housing benefit
  • Child and working tax credits

The process of Managed Migration is happening in stages and will affect different areas at different times. The DWP aim to complete this process by 2028.

Universal Credit Migration Notice Online Support
Universal Credit Migration Notice helpline
  • Phone: 0800 169 0328  - Monday to Friday, 8am to 6pm - 0800 phone numbers are free to call from mobiles and landlines.
  • Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 169 0328
  • Video relay service for British Sign Language (BSL) users. Watch the video to find out how to use the Video relay service on mobile or tablet.

Job Support and Career Coaching

Advice

The Money Advice Service offers a Debt Advice Locator which tells you where you can get free debt advice in your area. This is a really good tool to help you take control of your financial situation and feel less stressed and anxious.

You could also have a look at:

There are a lot of resources available online for debt advice - many of these are free, but please remember to always check where this advice is coming from, and be sure that there are no hidden costs or contracts.

There are lots of things you can do to help you get back on track.

Looking at your income and expenditure by using our self-service benefit and budget calculator found at the bottom of this page. You can also forward this to our Sustainable Tenancies team to ask for further assistance. Please make sure that you enter your name and postcode when forwarding this calculation to us.

Information regarding the different benefits available can be found on the government's website and Money Helper has lots of information and advice on a range of issues.

Many people are eligible to claim Universal Credit. Remember, it is important that you check your account regularly and keep your journal up to date with any changes in your circumstances.

Here is further advice on things that you can do to get back on track:-

MoneyHelper - a government backed service providing advice and support on money matters. It has tools for budgeting and calculators to help you plan your spending. There is up to date information on support available from the government. Click 'MoneyHelper' or call them on 0800 138 7777.

Council Tax – make sure you are claiming Council Tax Support or Reduction for help paying your bill and check that you are getting any discounts that may apply to you. This can usually be done online on your Council’s website.

Debts – you can get free help through charities such as StepChange, PayPlan or your local Citizen’s Advice. The MoneyHelper website can help you find the nearest free debt service.

Utilities – you can get free energy advice through the Warm and Safe Home advice service (WASH). They can help you if you have questions about your energy bills or are worried about keeping warm and safe at home. To speak to one of their advisers call 0800 304 7159 or ask for help here

Water – many providers have social tariffs and schemes to support customers. To find out who your provider is and their contact details, and to find out what is on offer, click 'Water' 

Internet – some broadband companies offer discounts to households getting certain benefits. If you are getting income support, income-based ESA, income-based JSA, pension credit or universal credit, there may be tariffs to save you money. Check with your provider to see what options you have.

The ongoing increases in energy bills is a huge concern for everyone and things are constantly changing.

Please visit our dedicated cost of living area to find lots of useful advice and guidance.

MoneyHelper - a government backed service providing advice and support on money matters. It has tools for budgeting and calculators to help you plan your spending. There is up to date information on support available from the government. Find here or call them on 0800 138 7777.

Council Tax – make sure you are claiming Council Tax Support or Reduction for help paying your bill and check that you are getting any discounts that may apply to you. This can usually be done online on your Council’s website.

Debts – you can get free help through charities such as StepChange, PayPlan or your local Citizen’s Advice. The MoneyHelper website can help you find the nearest free debt service.

Utilities – you can get free energy advice through the Warm and Safe Home advice service (WASH). They can help you if you have questions about your energy bills or are worried about keeping warm and safe at home. To speak to one of their advisers call 0800 304 7159 or ask for help here 

Water – many providers have social tariffs and schemes to support customers. You can find out who your provider is and their contact details here 

Internet – some broadband companies offer discounts to households getting certain benefits. If you are getting income support, income-based ESA, income-based JSA, pension credit or universal credit, there may be tariffs to save you money. Check with your provider to see what options you have.

Worried about debts or have missed payments? There is free, confidential, and independent debt advice available. The government sponsored MoneyHelper can direct you to a debt adviser straight away by telephone or you can get support online here

Quick Links:

Money Navigator Tool

Debt Advice Locator

Money Manager

Budget Planner

Credit Card Calculator

Loan Calculator

Savings Calculator

Car Cost Calculator

Mortgage Affordability Calculator

Mortgage Calculator

Stamp Duty Calculator

Redundancy Pay Calculator

Pension Calculator

Workplace Pension Contribution Calculator

Successful Tenancies Support Form

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Please complete this form for:-

  • a full benefits check

  • benefits explained

  • help with benefit problems

  • budgeting

  • debt advice referral

  • assistance with funding

  • energy advice

  • finding your local food bank

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 What do you need help with
To process your application, Platform Housing need to collect, use, and retain information. We are also keen to hear about your experience and the benefit the support has provided and may contact you for your feedback.

I understand the information I provide will be managed in accordance with Data protection legislation and the Platform Housing privacy notice which is available on our website www.platformhg.com/privacy-notice.

I understand in some circumstances it may be necessary for Platform Housing to share my contact details which may include, name, address, email address and telephone number with suppliers and/or other organisations to support my application. Platform Housing will notify me if my personal data needs to be shared and with who.

I declare that all of the information I have given is correct and complete to the best of my knowledge. I will inform Platform Housing of any change which may affect this application. I understand that giving false information will result in Platform Housing Group taking steps to prevent approval of any future applications made.

Self Service Benefit and Budgeting Calculator

Funding help

How we helped customers in 2022-23

Last year, the cost of living crisis in such close succession to the pandemic, presented huge challenges for everyone. To help you during this difficult time we grew our support services, which included raising the total value of our Wellbeing Fund to £2 million and increasing the number of Successful Tenancies Advisors available to help you. 

Initiatives such as Stay Nimble and Fusion also enabled us to offer you employment advice, whether for a career change due to redundancy or navigating moving into a job for the first time. To enhance our support, we also partnered with the Local Energy Advice Partnership (LEAP) who offer expert energy advice and Money Helper (Money & Pensions Service) for specialist debt support.

2022-23 Highlights

Our Successful Tenancies Team:

  • Secured £2,583,000 extra income for customers
  • Dealt with 6,317 referrals.
  • Which was a 16% increase on the previous year

Our Wellbeing Team provided:

  • 6,488 awards 
  • Totalling £1,982,604.49