Paying your Rent and Service Charges
In this section you can find out more about your rent and service charges, along with a variety of easy and safe ways to pay your rent. It's important that you pay on time and in full, so your home is not at risk.
2025 Rent and Service Charges Review
You can read more about your 2025 Rent and Service Charges review, along with useful guidance notes and FAQs, by using the link below.
Find out moreYour rent payments
- Your rent is payable in advance and below you can find out all the different ways you can make a payment.
- If you pay monthly, your rent is due on the first day of each month. If weekly, your rent is due every Monday.
- If you have any problems paying your rent, please contact us as soon as possible to find out what help and support we can offer.
- Please be scam aware. Any rent increases will be advised by letter sent directly to you. We never call to advise customers of a rent increase, so if you receive a call like this, it could be a scam. If you have any concerns, please contact us on 0333 200 7304.
Ways to pay
Direct Debit
Paying by direct debit will ensure your rent is paid automatically and securely on time, every time. You can choose the collection date and frequency (weekly, fortnightly, 4 weekly, or monthly) to suit you. You will need a bank or building society account that will accept direct debit payments.
Simply call the Rents Team on 0333 200 7304 and we can set up a direct debit for you over the phone today.
allpay
We work with allpay, our payment collection company, to offer a range of easy and safe ways to pay your rent. To register for all the following payment methods you will need the long 19-digit number (payment reference number) on your Easypay card:
Pay online at any time to suit you using a debit or credit card by registering here
Download the free allpay app to make payments via:
You will need a debit or credit card.
Use the automated telephone service to make payments at any time. You will need a debit or credit card. Call 0330 0416 497
Make a text payment by sending a text message from your mobile. You will need a debit or credit card. Register here