Worcestershire Falls Response Service

Our Falls Response Service operates across Worcestershire and provides a response service to non-injured people who have fallen at home to help them get back up on their feet.

Our dedicated team of Falls Responders currently respond to anyone within Worcestershire who has an emergency alarm or pendant and who calls for help through our partner alarm monitoring centres at Community Housing and Redditch Borough Council. Click the links below to request an alarm or pendant.

Community Housing Redditch - New Lifeline

What is the Falls Response Service?

We have been running the Falls Response contract on behalf of the NHS since October 2013. Before this, the ambulance would have to respond to alarm calls in the community which could be a non injury fall or an accidental activation.

We work closely with the NHS on the winter pressures pilot which we started in November 2023 meaning that we can now respond to non-injury falls that are referred the ambulance service or the community nursing teams.

We have patient lifting equipment which allows us to elevate patients from the floor safely. You can see the number of alarm activations that were triaged to us by our monitoring centres in the circle stats below for 2022 and 2023.

We work very closely with the Worcestershire neighbourhood teams and are able to make urgent referrals for patients that need onward conveyance to other services. We also do a lot of work around falls prevention; working with the NHS neighbourhood teams, Worcester County Council and Community Housing Groups Falls Prevention Project. Our team have all had stretch band training and we're able to give free stretch bands out to anyone who would benefit from using one.

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