Julie
"Throughout my working life there is a common theme to all the positions I have held and its people, I find listening to people fascinating, and if I can help, I will."
Having faced hearing loss and long-term health conditions, my perspective has changed. I now see things from the viewpoint of someone with additional needs, and I hope to bring that insight to the Panel. I want to highlight barriers and suggest changes that could make Platform’s services more accessible for customers with health conditions or disabilities.
I first got involved in 2011 when I moved into my home, quickly becoming a resident rep to support my neighbours. That led to further involvement, and I realised how open Platform staff were to listening and learning. Now, as part of the Customer Voice Panel, I’m excited to take part in discussions that shape policies and services for customers.
The Panel plays a vital role in ensuring that Platform hears and understands the perspective of their customers. Without it, customers’ voices might not be fully considered. Through consultation and respect, we work together to suggest improvements that make services more customer-focused and accessible.
My proudest achievement so far? Simply being accepted! I’m new, but I’m ready to make a difference.
If you enjoy discussions, like working with people, and are willing to think critically about how Platform’s services work, or how they could work better, then the Customer Voice Panel could be for you!