📢 #Help us to help you - We're updating customer details!

We have launched an important project to gather and update customer details. This initiative aims to ensure that your information is accurate and up to date, making it easier for us to provide services tailored to your needs. 

💬 You may receive a call from a Platform Customer Services Advisor to confirm your current details and add any necessary updates. These calls will always come from our Customer Hub number: 0333 200 7304.

TOP TIP: If you us a mobile phone save 0333 200 7304 into your contacts it may make it easier for you to recognise that we are calling. 

✅ Our advisor will clearly explain who they are and why they’re calling before confirming your identity by asking you some basic security questions, such as your current address and date of birth.  

🔒 We will not ask for bank account details, national insurance numbers or other sensitive data to confirm your identity. If you are in doubt that the call is actually from Platform, hang up and call our Customer Hub on 0333 200 7304.