Recognising an involved customer who has worked tirelessly to make a difference

Along with our partners, Platform has recently celebrated the unsung heroes who live in our communities and make a real difference to others, at their annual Community Heroes Awards.

Our Customer Involvement Award winner Mavis Williams has been an involved customer for a staggering 23 years! In that time, she has made sure that customers have their say and been instrumental in bringing about important service improvements.

Platform’s vision is to build a better future by investing in affordable homes, services and communities which led us to first launch our Community Heroes recognition Awards in 2022, to highlight the incredible work that our customers and partners do in their local communities.

Mavis lives in Birmingham and is currently a member of Platform’s Customer Engagement Panel. Over the last two decades Mavis has demonstrated tremendous dedication to her various roles and always worked for the greater good of all customers, providing feedback and pushing for improvements to benefit everyone.

Gem Murphy, Platform’s Head of Customer and Community Engagement said,

“Mavis always considers the bigger picture and the impact of decisions on not just herself or immediate community but all Platform customers. 

“Although she is extremely humble about the impact she has had, we recognise that she is a real hero, so thank you Mavis!” 

Mavis Williams said, “When I became a widow, I had the time and the inclination to get involved and truly believe that by working together we can make a real difference.

“I really feel that customers should get more involved to help make the service better which is what we all want. I am really proud of the differences I have made!”

Platform’s Community Heroes Awards were made possible by the generous sponsorship of the main event sponsors, Travis Perkins and the Customer Involvement Award sponsors Anthony Collins.

Jonathan Cox, partner at Anthony Collins said, “We are delighted to have been given the opportunity to support Platform Housing Group in celebrating the unsung heroes of our communities. As a social purpose law firm, we are committed to improving lives, communities and society.

“Supporting organisations like Platform who share our goals and ambitions around social value is hugely important to us. Congratulations to all those who were nominated and to winner Mavis Williams for her hard work and dedication.”

You can find out more about Mavis and watch her receive her award here.