How We Are Doing Take a look at our latest key performance figures for 2024. Start of Stats block slider, skip slider Stats block slider 1.10 min Average Call Waiting Time 92.2 % Repairs Completed Right First Time Target 85% 88.7 % Repairs Customer Satisfaction Target 92% 99.98 % Gas Servicing Compliance Target 100 97.00 % Emergency Repairs Completed within 24hrs Target 99.5% 732 New Homes Delivered (Year to date) Target 903 408 Number of Empty Homes month end Target 350 31643 Number of Customer Contacts received 96.86 % Calls answered Target 85% 81.4 % Overall Customer Satisfaction Target 75% previous slide next slide End of Stats block slider, skip slider Looking Back 2024 Jan 2024 Feb 2024 March 2024 May 2024 June 2024 July 2024 Aug 2024 Sept 2024 Oct 2024 Nov 2024 Dec 2024 Looking Back 2023 March 2023 April 2023 May 2023 June 2023 Aug 2023 Sept 2023 Oct 2023 Nov 2023 Dec 2023 Reports and publications Debt information Our reporting calendar Our Ratings Public Debt Capital Markets Documentation Investor Enquiries Latest News View all articles Start of slider, skip slider We've been shortlisted in a fleet management awards scheme Thu, 02/13/2025 - 15:20 2 mins Disrepair claims scams warning: What you need to know Wed, 02/12/2025 - 10:20 3 mins We have appointed our first ever Director of Sustainability Fri, 01/31/2025 - 10:55 2 mins End of slider, skip slider
