Cleaning and Caretaking

For the majority of our buildings, keeping the communal areas well maintained, clean and tidy is the responsibility of Platform's Property Care Estates team. 

This includes the cleaning and caretaking of communal areas, which is delivered directly by our colleagues and external contractors. 

Male in a high-vis vest mopping a staircase floor

Our communal spaces cleaning service

For those customers who pay a service charge for communal cleaning, our team has set out a clear service standard for the cleaning tasks they regularly carry out and when, so that you know what to expect. Below you will find out details about what areas will be cleaned, along with the tasks that will be completed, during weekly, fortnightly or monthly cleaning visits.

Annually we may also undertake deep cleaning to:

  • Hard and soft flooring areas, including carpets.
  • High level areas, including light fittings.

Communal spaces are areas outside of your home, which you share with others and can include:

  • Staircases, corridors and landings.
  • Kitchens, laundries and drying rooms.
  • Porch areas and electrical cupboards. 

Our cleaners clean the following areas:

  • Staircases, corridors and landings.
  • Lounges and meeting rooms.
  • Kitchens.
  • Laundries and drying rooms.
  • Building entrances, porches and post boxes.
  • Electrical cupboards.
  • Toilets.
  • Lifts
  • External balconies.
  • Internal mobility scooter, buggy and bike stores
  • Hard and soft flooring.
  • Skirting boards, bannisters, handrails, woodwork, metalwork, ledges and windowsills
  • Walls including radiators and wall heaters.
  • Doors and frames (including entry doors).
  • Switches and pads including external door entry panels.
  • Internal communal windows.
  • Communal appliance frontages, powder drawers and filters on all machines.
  • Communal area tables and chairs, including legs, TVs, cupboard tops and all other surfaces.
  • Communal kitchen work surfaces, cupboard/drawer fronts and handles, stove tops and oven doors, appliance frontages, sinks and splash backs.
  • Communal toilets pan, seat and cistern, wash hand basin. Hand towels, toilets rolls and soap replenished as required.

Window cleaning of all external communal windows will take place on an agreed frequency, either bi-monthly, quarterly or 6 monthly. 

If you wish your personal windows to be cleaned, you will need to make a separate private arrangements.

Communal area and bin store

Our Caretaking Service

If you pay for caretaking services you will also receive the following services along with quick, easy and non-complex repairs to communal areas.

Bin stores and bin chute rooms

  • All floors will be disinfected and free from litter and debris.
  • Switches and pads wiped clean from marks and smears.
  • High level removal of cobwebs and dirt.
  • Graffiti removed.

Want to help us improve your communal areas?

Our Estate Inspectors are a team of volunteer customers who act as our eyes and ears on the ground and let us know about any issues so that we can work together to put them right. 

You can find out more about our Estate Inspector role and how to register using the link below.

More infomration

A person holding a magnifying glass above grass

General Enquiries and Feedback

If you have any general enquiries regarding our cleaning and caretaking service or feedback you can complete the online form below.

Address
Details of enquiry
Method contact

Preferred contact method for us to come back to you

Please upload a relevant photo or file if possible
To process your application, Platform Housing need to collect, use, and retain information. We are also keen to hear about your experience and the benefit the support has provided and may contact you for your feedback.

I understand the information I provide will be managed in accordance with Data protection legislation and the Platform Housing privacy notice which is available on our website www.platformhg.com/privacy-notice.

I understand in some circumstances it may be necessary for Platform Housing to share my contact details which may include, name, address, email address and telephone number with suppliers and/or other organisations to support my application. Platform Housing will notify me if my personal data needs to be shared and with who.

I declare that all of the information I have given is correct and complete to the best of my knowledge. I will inform Platform Housing of any change which may affect this application. I understand that giving false information will result in Platform Housing Group taking steps to prevent approval of any future applications made.