Engagement with Malvern residents during local walkabout

Residents in Malvern recently welcomed some of our colleagues during a neighbourhood walkabout designed to identify improvements and respond to customer concerns. 

The visit took place across Sweetmeadow Court, Brookfarm Court and Lavender Walk, with Danny Knight, Operations Manager and Community Representative Andrew Hulls on hand to support residents. 

The walkabout offered the opportunity to listen directly to customers, review environmental and safety concerns, and take note of improvements needed in the area.  Several issues were reported, including some Priority 1 (P1) concerns which posed a potential risk to the public.  Others focused on smaller changes to help enhance the look and feel of the neighbourhood. 

“We were able to respond to both positive and constructive feedback,” said Danny Knight.  “Importantly, we’re showing that residents are being listened to and that action is being taken across teams to improve the places people call home.” 

One small but meaningful improvement involved the removal of outdated signage left by a water company, which had been in place for more than six months.  The signs were cleared during the walkabout. 

“It might seem like a minor fix,” added Andrew Hulls, “but for some customers who may be housebound, even a small change to what they see from their window makes a difference.  Taking five minutes to act – instead of walking past – has a real impact, not just for residents but also for grounds maintenance teams during their regular visits.” 

We remain committed to delivering high quality neighbourhood services and building stronger, cleaner and safer communities.   

Photo caption : l to r, Hayden Ashworth, Environmental Caretaker, Platform Housing Group, Jack Reynolds, Environmental Caretaker, Platform Housing Group and Andrew Hulls, Community Representative.